Your order will be delivered within the Estimated Delivery Date as committed at the time of order placement. You can check this by selecting your order from the \"My Orders\" section. Keep a lookout for our order delivery updates. Also, we understand that due to the current Covid-19 crisis, the delivery date may not be as per usual timelines. But rest assured, we are working round the clock to deliver your order as soon as possible. aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip

Your order will be placed and processed, irrespective of the online payment confirmation. In case of any unsuccessful payment/s, you can retry the payment or pay online later. Please note that for a few categories of products, we do not accept payments at the time of order placement. For these categories, you will be able to do so once the items have been packed and the bill is prepared. You will receive the push notification in your app and an SMS with the payment link. Once the items have been packed and the bill is prepared, you will receive a push notification in your app and an SMS with the payment link. Subsequently, you can also tap on the “Pay Now” button on the homepage or go to the order details page to make a payment. If you are facing a payment confirmation problem with your order, please note that online payment confirmations are completely dependent on the issuing bank. However, if the payable amount has been deducted from your account but shows as transaction failed, the amount will reflect in your account/wallet within 7-10 business days.

Once the refund has been initiated, the refund amount is expected to reflect as per the payment method: Online Payment via Credit / Debit Cards - Refund will be credited to the in source (3 - 5 business days) Bank Transfer - Refund will be in the updated Bank account (7 - 10 business days) Net banking - Refund will be in Net Banking account (7 - 10 business days) UPI - Refund will be in Net Banking account (5 - 7 business days) PhonePe & other E-wallets - Refund will be in PhonePe & E-wallets (1 - 2 business days) NEFT (Bank Refund) - Refund will be credited to your Bank Account (5 - 7 business days).

Sorry, once your order is confirmed, it cannot be modified. Please place a fresh order with any modifications.

To get the invoice for your order(s), go to the \"My Orders\" section, tap on the respective order, and you will find an option to download the invoice in a PDF format.

Yes. Opting for alternatives is safe. Alternatives contain the same drug salts, go through the same testing standards and are as effective as your branded medicines. They just cost a lot lesser and thus help you save a lot every time you buy medicines.

We are sorry you had to experience this. Click on the Account icon on the App homepage, Click on the \"Orders\" section, tap on the respective order & click Return. We will try to resolve this on priority.

We are sorry you have had to experience this. To initiate a return of the wrong item, please log in to the App, tap the \"My Orders\" tab, select the order in question & tap on the Return tab. We will try to resolve your concern on priority.

We are sorry you had to experience this. Our partner retailers have in place the required checks to avoid exactly such an event. We request you to reach out to us within 48 hours of your order delivery so that we can investigate the matter.

You can cancel your order from the ‘Order details’ screen before it is out for delivery. You can do so by clicking on the Account icon on the bottom of the App Home page > select \"Orders\" > Select the order which you want to cancel > tap “Cancel”. (Refer Image). Or else, you can refuse it at the time of delivery and a refund will be processed into the payment source, if the order amount was paid online.